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DFA MISSION

To advance the interest of the Philippines and the Filipino people in the world community

 

DFA VISION 

THE DEPARTMENT OF FOREIGN AFFAIRS is the prime agency of government responsible for the pursuit of the State’s foreign policy and the nerve center for a Foreign Service worthy of the trust and pride of every Filipino. 

We are an organization of competent, dedicated and highly motivated personnel, who devote their energies to the benefit of the Filipino people. 

We implement foreign policy with the highest standards of professionalism and commitment. 

We pursue bilateral, regional and multilateral relations to advance the interest of the Philippines and the Filipinos. 

We build partnerships with national security and development agencies, think-tanks, and the academe, the private sector, the media and civil society in the interest of the nation and the people. 

We endeavor to promote regional and global cooperation in order to achieve peace, prosperity and stability. 

In the global arena, we work for social justice especially for the poor, human rights and fundamental freedoms, and a democratic way of life. 

We are committed to secure a world free from serious environmental degradation, transnational crime and proliferation of nuclear weapons. 

Our missions abroad are the partners of Filipinos overseas in the pursuit of the national interest and in the promotion and protection of their rights and well-being; 

We have a highly responsive system, which ensures effective delivery of services. 

Our personnel are our greatest asset. 

We are committed to the personal, professional and career development of each employee. 

In pursuit of our goals, we strive for and live by the principles of excellence, integrity and patriotism. 

 

DFA PERFORMANCE PLEDGE 

We are an organization of competent, dedicated and highly motivated personnel, who adhere to the highest ethical standards of government service, and who devote our energies for the benefit of the Filipino people. 

We have a highly responsive system, which ensures effective delivery of services. 

Our personnel are our greatest asset and are committed to delivering quality service to the Filipino people. In pursuit of these goals, we pledge to: 

Deliver prompt, efficient and courteous service utilizing a highly responsive system manned by competent, dedicated and highly motivated personnel, Mondays to Fridays, from 8:00 a.m. to 5:00 p.m.; 

Formulate procedures that comply with service standards which ensure effective delivery of service to the Filipino people; 

Assist our countrymen anytime and anywhere in the Philippines and around the world; 

Continue improvements of existing procedures and explore new ones for the betterment of the service; 

Adapt world-class norms and standards from both local and international service regulations; 

Respond to clients’ complaints at the soonest possible time through the DFA Action Center and take corrective measures; 

Empower the public through 24/7 access to information on our policies, programs, activities and services through our website dfa.gov.ph, our Consular Assistance Center at 556-0000, and our DFA Action Center at 834-3333; 

Serve and protect the rights of Filipinos in the Philippines and abroad. 

Our Mission is to advance the interest of Filipinos,

This we pledge.

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